Tuesday, July 30, 2013

Customer Service Intelligent Outsourcing= Excellency

360 Virtual Assistants offer customer service intelligent outsourcing using interactive methods- e-mail, telephone, sms, online chat, etc. This is an ideal solutions for companies which do not maintain offices in the U.A.E. or in the GCC, but need to relate adequately to their customers in this region in terms of local culture and specific conditions.

Customer Service Intelligent Outsourcing translates into:

  • Providing a full range of information about the company, products, services, solutions, etc.
  • Back office services
  • Handling inquiries and orders
  • Submitting quotes
  • Proactive complaint management
  • Organizing shipping
Benefits of Customer Service Intelligent Outsourcing:

  • Cost cutting- the company doesn't maintain a physical office with all the related running and human resources cost.
  • Local availability
  • Staffing flexibility
  • Giving your business a competitive edge
  • Overall increase and success of your business

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